Standard delivery is 7 - 12 days with our INSTALLATION service. Items may arrive within 1 - 2 days if you select SELF-ASSEMBLY.
Non-standard desktop colours or sizes will take 3 – 4 weeks.
NORTHERN IRELAND and IRELAND: We can only install larger projects of 10+ units in Northern Ireland and Ireland. Please contact us for details.
Bulk or project orders may require a longer delivery lead time. To be discussed and agreed separately.
Our installation experts must operate SOCIALLY DISTANCED. After assembly of your desk they will demonstrate the user features.
Our FRAME ONLY solutions may only be applied to existing desktops which have a minimum thickness of 18mm. They may not be made of resin or glass.
It is the customer’s responsibility to dismantle & remove the old desk frame and IT equipment prior to the arrival of our installer. It is also your responsibility to REMOVE any desk which is being replaced, or we can quote separately for a removal service.
We will issue a certificate of completion at the end of INSTALLATION SERVICE, after which the sale is complete.
CANCELLATION / RE-SCHEDULING A DELIVERY
Once an order has been confirmed it may not be changed or cancelled. Your purchase is a “customised order” and any change requests, if we are able to agree to them, will result in additional fees and surcharges (£60), Collection Fee (£72) and Redelivery Fee (£72).
Once a delivery appointment has been confirmed it may only be cancelled / rescheduled if you inform us 48 hours in advance. If cancelled within less than 48 hours of your time slot, we may be charged £72 rebooking fee.
It is not possible to cancel your order once it has been confirmed or delivered, unless you opted in for our FREE TRIAL offer (as confirmed on your invoice). Any changes to your order, once confirmed, will incur additional fees.
Upon completion of the installation (or delivery) we ask customers to sign our "Certificate of Completion". In the unlikely event that any fault occurs, please inform us immediately by email. We will require photographic evidence of the damage to process a valid claim.
If after investigation we deem any fault(s) occurred our full responsibility, we will collect the faulty item and either refund it or provide you with a replacement.
If you have requested a FREE TRIAL, you must inform us within 30 days of delivery and we will collect the item free of charge. our terms and conditions state that any order which includes a voucher code or discount will not qualify for FREE TRIAL.
Northern Ireland and Ireland and Other EU | EFTA
We offer an INSTALLATION SERVICE within Great Britain mainland and Germany.
Please contact firstname.lastname@example.org for delivery & pricing to other destinations.
Customers based in other EU / EFTA countries may purchase FRAME ONLY solutions, subject to availability.